CITY OF OVERLAND PARK - POSITION DESCRIPTION

JOB SUMMARY STATEMENT:

Performs a variety of administrative support duties, primarily small cell deployment permit application process. Corresponds with internal and external partners regarding application statuses. Compiles data, prepares statistical reports, maintains trackers, and creates flowcharts. Maintains manual and computerized files, records, and logs. Performs a variety of administrative support duties as assigned.

DUTIES AND RESPONSIBILITIES:

Maintains and processes small cell permits and documents (utilizing naming schemes)

Correspond with contractors, consultants, and communication providers.

Update and maintain drives, databases, spreadsheets and work progress maps.

Enter data into permitting database daily (EnerGov).

Work with multiple departments on review coordination efforts.

Coordinate, file, and audit all open or pending right-of-way permits waiting for release.

Assist with document imaging.

Track customer service correspondence to ensure follow-up, completion, and closure of outstanding complaints.

Assist administrative staff at the front desk, as needed, by answering phones and providing customer service to the public.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks.

The employee must be punctual and schedule time in accordance with the departments practices.

GENERAL QUALIFICATIONS

EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:

- Basic education which includes courses in typing, basic mathematics, bookkeeping, and operation of office machines and personal computer (word processing and spreadsheets) or an equivalent combination of education and work experience.

EXPERIENCE:

- Two to three years administrative and clerical experience including use of PC.

SKILLS:

- Attention to detail

- Oral and written communication skills

- Analytical skills

- Good customer/public relations

- Basic math and accounting skills

- Organizational skills

- Basic math and accounting skills

- Interpersonal skills

- Proficient typing and data entry skills

- Good listening skills

- Working knowledge of word processing, spreadsheets, databases, email, and calendaring computer software applications

MENTAL REQUIREMENTS:

- Perform two or more tasks concurrently

- Ability to prioritize multiple tasks

- Ability to work independently

- Ability to learn and understand PC software applications

- Ability to work in hectic environment with many interruptions

- Focus on attention to detail.

- Concentration

- Alpha and numeric recognition

PHYSICAL REQUIREMENTS:

- Hand and eye coordination adequate to input computer, calculator and other office equipment

- Ability to make and receive phone calls

- Ability to greet and assist general public

- Ability to organize files and retrieve data effectively

- Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at computer screen

SUPERVISORY RESPONSIBILITY (Direct & Indirect):

- None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.