Assistant Supervisor, Public Programs | | | | | | | | | | | | | | | Assistant Supervisor, Public Programs | | Parks and Recreation Services | | Supervisor, Public Programs | |
| | | | Job Summary: Performs administrative and supervisory work in the management and operation of public
facing services of the Farmstead. Maintains a positive work atmosphere by communicating in a manner
consistent with the mission, vision and values of the organization while providing world class service. Uses direct
supervision to lead an assigned team of associates. Performs a variety of activities to manage people and processes
producing excellent guest service, both internal and external. Applies knowledge of systems, procedures, and
customers to perform diverse assignments in support of the day-to-day operations.
| Duties and Responsibilities | DUTIES AND RESPONSIBILITIES:
Perform administrative and supervisory work in the management and operation of public facing services of the
Farmstead.
Manage and supervise all aspects of admissions, memberships, group sales, birthday parties and pavilion
rentals.
Main point of contact for Guest Service Coordinator positions.
Subject matter expert in business processes pertaining to guest services.
Assist in design and implementation of business processes.
Utilize available tools to ensure maximum coverage and adequate staffing of the department.
Maintain and promote high standards of operations resulting in positive guest experiences.
Ensure day-to-day activities, projects, and assignments are completed by the assigned team.
Resolve service issues by researching and determining the cause of the issue, expediting correction, and
implementing resolution.
Provide escalated support to resolve guest concerns.
Execute programs and events to a high level of standards and expectations.
Provide support and input to all areas of the Farmstead.
Coach assigned team members to follow City policies and procedures, communicate effectively and follow
through on assigned projects.
Manage the presentation and cleanliness of the entry building, parking lot, birthday party, pavilion, and tour
assembly areas.
Ensure a safe environment for guests and staff.
Gather information on the customer base for marketing development and future planning.
Work with Supervisor Public Programs to plan, promote and administer Farmstead special events, sponsorship,
fundraising, donor, and member programs.
Work with schools, community groups, organizations, and others to increase awareness of Farmstead as a
resource, and develop collaborations and partnerships to extend organization programs.
GENERAL DUTIES AND RESPONSIBILITIES:
Performs general office duties such as answering phones, assisting the general public and organizing files.
The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must
be available to communicate with subordinates, supervisors, customers, vendors and any other persons or
organization with which interaction is required to accomplish work and employer goals.
Holidays and one weekend day may be required during the seven day a week operating season.
The employee must be punctual and timely in meeting all requirements of performance, including, but not
limited to, attendance standards and work deadlines; beginning and ending assignments on time scheduled
work
Assists in cleaning and maintaining of work areas and Farmstead facilities.
Performs other duties as assigned.
| | EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:
Bachelor's degree in Public Administration, Parks and Recreation or an equivalent combination of
education and experience in a public-facing, guest service environment.
Possession of an appropriate valid driver's license.
Must maintain an insurable driving record.
EXPERIENCE:
One to two years supervisory experience
SKILLS:
1. Good oral and written communication skills
2. Attention to detail
3. Good organizational and time management skills
4. Basic math and accounting skills
5. Good listening skills
6. Manual dexterity
7. Presentation skills
8. Good PC skills, including ability to use spreadsheets, word processing, presentation, software applications
9. Facilitation skills
10. Project management skills
11. Ability to design quality brochures, signs and other promotional materials
12. Ability to relate to teachers and other organizations
13. Tact and diplomacy
MENTAL REQUIREMENTS:
1. Ability to read and comprehend city, state, and federal regulations
2. Ability to prioritize work
3. Ability to meet deadlines
4. Ability to recognize and protect confidential information
5. Ability to train and guide others
6. Ability to work on several projects at once
7. Ability to work in a hectic environment with many interruptions
8. Ability to perform basic math and apply basic accounting principles
9. Ability to work independently
10. Ability to learn and understand PC software applications
11. Alpha and numeric recognition
PHYSICAL REQUIREMENTS:
1. Exposure to extreme environmental conditions
2. Exposure to loud noises
3. Ability to distinguish smells
4. Ability to identify and distinguish colors
5. Ability to speak to individuals or groups for an extended period of time
6. Ability to operate various office equipment such as copier, scanner and personal computers
SEE ESSENTIAL FUNCTIONS BELOW FOR ADDITIONAL PHYSICAL REQUIREMENTS
SUPERVISORY RESPONSIBILITY (Direct & Indirect):
Direct: Guest Services Coordinators, Point of Sale Attendants.
Indirect: Part-time, temporary employees and volunteers.
The preceding job description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities, and qualifications required of employees assigned to this job. |
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