CITY OF OVERLAND PARK - POSITION DESCRIPTION

Greets and assists customers at the customer service desk and gift shop. Collects fees, enrolls visitors in classes, and provides excellent customer service. Provides information to visitors and performs general cleaning throughout the facility.

Provides customer service at the revenue areas at the Arboretum and ensures customers are provided quality service.

Responsible for serving requested product(s) to customers, including food and beverage items, merchandise, admission tickets, and other activities.

Collects fees and enters information and cash or credit card into point-of-sale (POS) system. Assists with product deliveries, stocking and rotation of product.

Cleans the work area to include mopping, sweeping, dusting and removal of trash. Maintains a clean and functional work area in accordance with state and city health codes.

Provides general information to visitors and enforces rules.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

GENERAL QUALIFICATIONS

EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:

Basic education equaling 8 grades and a minimum of 14 years of age.

EXPERIENCE:

This is an entry-level position. No previous experience is required.

SKILLS:

Basic math skills.

Good communication skills.

MENTAL REQUIREMENTS:

Ability to compute basic math calculations.

Ability to carry out assignments through oral and written instructions.

Ability to read and comprehend City policies and procedures.

Alpha and numeric recognition.

Ability to work under distracting conditions.

PHYSICAL REQUIREMENTS:

Ability to operate a cash register.

Ability to greet and assist the general public.

Ability to distinguish colors.

Ability to make and receive phone calls.

Ability to sit or stand and be attentive for extended periods of time.

SUPERVISORY RESPONSIBILITY (Direct & Indirect):

None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.