DUTIES AND RESPONSIBILITIES:
Provides customer service for Parks and Recreation programs and facilities via telephone, walk-ins, mail, and e-mail.
Acts as receptionist, greets visitors, answers telephone, records information on appropriate logs, answers requests for information from residents or staff, refers callers to correct persons for other matters, and takes and relays messages.
Reserves and processes facility reservations for City facilities. Obtains details concerning requests and checks availability of facilities. Enters reservation in facility booking computer program, processes payment, generates permit for reservation.
Processes program registrations for city sponsored classes, enrichment classes, athletic leagues,,aerobics, community center memberships and swim pool memberships. Enters registration into the computer system, processes payment, and generates confirmation letters for patrons. Generates class rosters for instructors. Processes requests for program transfers, cancellations, and refunds.
Processes and administers scheduled payments for memberships. Processes and administers refunds, scholarships, and other types of membership requests.
Assists with special requests for park facilities. Transfers patrons to different city departments for permits.
Provides administrative assistance and support to other functions within the Parks and Recreation Department Types, proofreads, copies, distributes letters and correspondence, and prepares reports as needed. Creates and processes invoices. Receives and sorts mail.
Bills and audits pre-approved accounts for facility reservations. Investigates billing discrepancies and related issues.
Creates and edits reports. Performs as a key System Administrator on the facility booking computer system.
May reconcile daily cash reports. Creates bank deposits. May order, inventory, and maintain adequate office and first aid supplies. Identifies opportunities for process improvements in the invoicing system and workflows.
The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with coworkers, supervisors, customers, vendors and any other persons or organization with which interaction is required to accomplish work and employer goals.
The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.