CITY OF OVERLAND PARK - POSITION DESCRIPTION

JOB SUMMARY STATEMENT:

Provides customer service for Parks & Recreation programs and facilities. Reserves and processes program registrations and room reservations for city programs and facilities. Provides administrative support in Parks & Recreation.

DUTIES AND RESPONSIBILITIES:

Provides customer service for Parks & Recreation programs and facilities via telephone, walk-ins, mail, and e-mail. Acts as receptionist, greets visitors, answers telephone, records information on appropriate logs, answers requests for information from citizens or staff, refers callers to correct person for other matters, and takes and relays messages.

Reserves and processes facility reservations for two community centers, Arboretum's Environmental Educational Visitor's Center, water gardens and Pavilion, Deanna Rose Farmstead's tours, park shelters, athletic/soccer fields, Farmer's Market and tennis courts. Obtains details concerning request and checks availability of facility using the recreation software computer system. Enters reservations in Facility Booking computer program, processes payment, generates permit for reservation and tracks required room rental paperwork for reservations.

Processes program registrations for city sponsored classes, aerobics, Deanna Rose Children's Farmstead, community center memberships and outdoor pool memberships. Enters registration into computer system, processes payment, and generates confirmation letter for patron. Generates class rosters for instructors. Processes requests for program transfers, cancellations, and refunds.

Provides administrative assistance and support to other functions within the Parks & Recreation department. Types, proofreads, copies, distributes letters and correspondence, and prepares reports as needed. Receives and sorts mail, responds to Parks & Recreation emails, voicemail, and activates accounts in the recreation software system.

Reconciles daily cash reports. Creates bank deposit.

Processes and administers scheduled payments for memberships.

Orders, inventories, and maintains adequate office.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with which interaction is required to accomplish work and employer goals.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

GENERAL QUALIFICATIONS

EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:

Basic education which includes courses in typing, general office practices, office machines and business communications or an equivalent combination of education and work experience.

May be required to obtain and serve as a notary public.

Must possess an appropriate, valid driver's license and maintain an insurable driving record.

EXPERIENCE:

Two years clerical/customer support experience.

SKILLS:

Oral and written communication skills.

Basic math and accounting skills.

Analytical skills.

Organizational skills.

Typing skills.

Listening skills.

Customer service skills (in person and over phone).

Proofreading skills.

Must have a working knowledge of windows-based word-processing and spreadsheet software applications.

MENTAL REQUIREMENTS:

Ability to recognize and protect confidential information.

Ability to organize files and effectively retrieve.

Logical reasoning; sound judgment; and the ability to deal with sensitive situations in a tactful, empathetic manner.

Alpha and numeric recognition.

Ability to read and comprehend City codes, permit applications, and file information.

Ability to comprehend computer software principles.

Ability to compute basic math computations.

Ability to work in a hectic environment with many interruptions.

Ability to meet specific deadlines.

PHYSICAL REQUIREMENTS:

Ability to make and receive phone calls.

Ability to drive and operate a City vehicle.

Ability to operate a two-way radio.

Visual acuity to read plans and diagrams.

Ability to distinguish colors.

Hand and eye coordination adequate to input computer, operate typewriter, credit card machine, cash register and/or cash drawer, scanner and camera equipment, adding machine, copiers and fax machine.

SUPERVISORY RESPONSIBILITY (Direct & Indirect):

None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.