Deputy CIO, Information Technology


Chief Information Officer (53)


Information Technology


Information Technology 1230









JOB SUMMARY STATEMENT: Manages the Operations Section of the Information Technology Department. Directs and coordinates all projects, programs, and services of the Operations Section including systems analysis and design; programming and testing; IT security and technical support for hardware and software.


1. Assists IT CIO in planning, scheduling, prioritizing and controlling work of IT. Assists CIO in developing a vision and strategic plan for the IT Department. Also assists in developing and implementing long and short-range planning, goals, objectives, and policies of IT Department. Evaluates and projects the City's long-range information technology needs. Analyzes information technology hardware, software, operational personnel needs and makes recommendations to IT CIO. Monitors and reports progress of projects. Assists IT staff with work assignments when required to expedite progress. Prepares time estimates of proposed projects.

2. Establishes and maintains standards and procedures of IT. In consultation with other IT staff members, develops programming and testing procedures. Develops naming conventions for files, tables, and programs. Develops procedures for maintenances of computer equipment. Establishes IT Security procedures for maintaining a secure IT enterprise environment.. Supervises maintenance of Standards and Procedures Manual.

3. Prepares professional services and information processing hardware\software requests for bids, evaluates bids, and makes recommendations. Develops and maintains a list of bidders. Reads submitted bids at bid openings. Prepares notices to bidders about result of bids. Places the order of items bid with successful bidder. Interfaces with hardware, software, and other IT-related vendors.

4. Participates in the review, formation, and enforcement of City administrative policies and procedures. Attends various management meetings and serves on special management committees. Serves as staff coordinator and technical advisor for the Finance, Administration, & Economic Development Committee (FAED) and the City Council. Prepares and submits items for the FAED agenda; prepares staff comments and Reports to the Governing Body. Attends staff, city, and public meetings as required during day and evening hours. Prepares correspondence regarding committee actions.

5. Develops and prepares department budget and objective information in accordance with City guidelines for inclusion in the annual city budget. Discusses and reviews each cost center's budget along with goals and objectives within each division. Keeps project budgets up-to-date. Reviews proposed budgets with FAED committee. Communicates budget concerns to the FB&A department.

6. Administers the IT portion of the City's Capital Improvement Program. Oversees the development of the department's 5-year Capital Improvement Program and is the lead contact on all CIP matters. Evaluates bids and recommends bid award to the City Council. Prepares contracts or works with staff to implement 5-year CIP.

7. Interprets and enforces City Manager directives, and city policies and procedures. Discusses, clarifies, and enforces directives and policies with employees. Schedules and conducts monthly staff meetings and reviews directives and policies. Distributes directives and policies to subordinates. Revises documents as needed. Communicates with division heads and others.\

8. Serves as the intergovernmental liaison with County, State, Federal, and Regional IT agencies. Contacts other governments by phone, in person, through correspondence and by attending meetings and seminars. Prepares inter-local agreements.

9. Provides department support/liaison within the City structure by representing department at various staff meetings and management groups or functions.

10. Performs managerial duties that include: supervising personnel; conducting performance appraisals; recommending salary actions and disciplinary actions; and hiring and promoting personnel. Develops and updates education and training plans. Reviews progress on projects and works with staff and users to resolve problems and review alternatives.

11. Supports the City's Emergency Operations Plan by providing technical support to the Command & Control Center.

12. Supports the City's Incident Response Plan by providing technical management support to the CIO. Assist with the City's annual Security Assessment and external security testing.

13. Serves as principal advisor to the IT CIO on all department matters. Supports IT CIO in undertaking special assignments on matters of specific interest/concern to the CIO. Acts as CIO, IT in absence of CIO.

14. The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.

15. The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

The above duties and responsibilities includes those tasks, physical and mental requirements, visual requirements, unique physical surroundings and mental/cognitive requirements listed in the Position Description Questionnaire and Task Analysis Worksheet.



Bachelor's degree in information technology, computer science, business, mathematics or a related field of study; or an equivalent combination of formal education and work experience.


A minimum of eight years of increasingly responsible information processing work in the areas of systems analysis and design, system and application programming, IT Security and computer operations. Experience should include a minimum of five years of executive-level management in Information Technology.


1. Analytical skills

2. Excellent oral and written communication skills

3. Organizational skills

4. Good listening skills

5. PC hardware and software skills

6. Management skills

7. Tact and diplomacy

8. Presentation skills


1. Decision making ability

2. Sound business principles/judgment

3. Ability to analyze complex problems and recommend possible solutions

4. Ability to train and guide others

5. Diplomacy and judgment

6. Alpha and numeric recognition

7. Ability to adapt to changing environment

8. Abstract and logical reasoning

9. Tact and diplomacy


1. Ability to make and receive phone calls

2. Mobility to visit all City sites where IT equipment is installed

3. Ability to sit and be attentive for extended periods of time

4. Hand and eye coordination adequate to input computer

5. Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at computer screen


Direct Manager, Technical Operations

Manager, Applications and Development


Various professionals, administrative, and technical staff

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.