CITY OF OVERLAND PARK - POSITION DESCRIPTION

Responsible for assisting patrons and monitoring activity areas within the Arboretum facility. Enforces rules and regulations; checks-in patrons, collect monies; sets-up and arranges rooms; and performs light custodial duties.

Assists in the daily operation of Arboretum's LongHouse. Supports Operation Supervisor and Event Supervisor to cover 7 day operations. Hours may fluctuate based on business needs; however schedule may be assigned from 8:00 AM to Midnight.

Must have night and weekend availability.

Sets-up and arranges rooms/and or event spaces for meetings and other functions. Ensures that the room is clean and properly prepared prior to and at the conclusion of all meetings. Distributes equipment and ensures proper use and return of equipment. May operate and maintain a variety of audio-visual and operational equipment. Assists event planning team in the setup and delivery of events on Arboretum grounds.

May be assigned to deliver operational programming on the facility such as tours, train garden operations, greeter to the public, caf/gift/concessionary shop sales, etc.

Effectively assist and communicate appropriately with facility users, maintain good customer relations, and respond appropriately to unexpected situations that may arise. Follow established facility use guidelines, policies and procedures. Provides operational support for events, classes, and programs, including, but not limited to, set-up and tear-down of tables, chairs, equipment, and supplies.

May performs light custodial duties, sweeping, glass cleaning, mopping, picking-up trash, etc.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals. There may be other duties as assigned by the supervisor.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

The above duties and responsibilities include those tasks, physical and mental requirements, visual requirements, unique physical surroundings and mental/cognitive requirements listed in the Position

Description Questionnaire and Task Analysis Worksheet.

GENERAL QUALIFICATIONS

EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:

High school diploma or equivalent

License to drive a motor vehicle

EXPERIENCE:

One year working in a fast paced, customer service environment.

SKILLS:

Attention to detail.

Basic math skills.

Human Relations/Interpersonal skills.

Time management skills.

Oral and written communication skills.

MENTAL REQUIREMENTS:

Ability to meet deadlines.

Diplomacy and judgment.

Ability to recognize and protect confidential information.

Ability to prioritize multiple tasks.

Ability to carry out assignments through written and oral instructions.

Ability to work in an environment with many distractions and interruptions.

Alpha and numeric recognition.

PHYSICAL REQUIREMENTS:

Ability to operate power and/or hand tools

Ability to make and receive phone calls.

Ability to operate office equipment such as copy machine, calculator, register, printer, and computer.

Ability to push/pull up to 50 lbs.

Hand and eye coordination adequate to input computer

Ability to lift 30 pounds and transport 20 feet.

Ability to reach, stand, lift, crawl, bend, stoop, push, pull, and walk.

Ability to work both indoors and outdoors in variety of weather conditions

SUPERVISORY RESPONSIBILITY (Direct & Indirect):

None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.