IT Business Process Manager
Job No:
670
Band / Level:
GRADES EXEMPT - K
FSLA Status:
Exempt
FT / PT / Seasonal:
Full-Time
Positions for Job 670
Position
Department
Cost Center
Reports To
IT Business Process Manager
1247
Information Technology
Information Technology 1230
Chief Information Officer
53
Summary
The IT Business Process Manager is responsible for driving citywide IT innovation and system automation initiatives. This role involves analyzing existing business processes, identifying areas for improvement, designing and implementing automated solutions, and ensuring alignment with the City's strategic goals. The business process manager will collaborate with various departments, stakeholders, and IT teams to streamline operations, enhance efficiency, and promote digital transformation. They will lead projects, manage resources, and provide guidance on best practices for business process management and automation.
Duties and Responsibilities
Analyzes and maps existing business processes across various city departments.
Identifies opportunities for process improvement and automation to enhance efficiency and effectiveness.
Designs and implements automated workflows and solutions using appropriate technologies and platforms.
Leads and manages IT innovation and system automation projects from initiation to completion.
Collaborates with department heads, stakeholders, and IT teams to gather requirements and ensure alignment of solutions with business needs.
Develops and maintains process documentation, including process maps, standard operating procedures (SOPs), and training materials.
Evaluates and recommends automation tools and technologies to support business process improvement initiatives.
Monitors and measures the performance of automated processes, identifies bottlenecks, and implements corrective actions.
Provides training and support to end-users on new processes and automated systems.
Stays up-to-date on industry trends and best practices in business process management and automation.
Participates in long and short-range technology planning and recommends solutions that support citywide innovation.
Monitors the Information Technology Service Management (ITSM) platform for timely response and resolution of requests related to business process management.
Actively participates in the Change process, ensuring staff utilize the change process as defined by IT Leadership.
Performs other duties as assigned.
The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with peers, subordinates, supervisors, customers, vendors, and any other persons or organizations with whom interaction is required to accomplish work and employer goals.
The position is not eligible for more than 20% remote work.
The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
General Qualifications
Bachelor's degree in business administration, information technology, or a related field, or an equivalent combination of formal education and work experience.
Must have a valid driver's license and maintain an insurable driving record.
To comply with Kansas Criminal Justice Information System security requirements, must be at least 18 years of age. Certification in Business Process Management (CBPM), Lean Six Sigma, or Project Management Professional (PMP) is preferred.
EXPERIENCE:
A minimum of five years of experience in business process management, automation, or IT project management.
Experience with process mapping, workflow design, and automation tools.
Experience in leading and managing IT projects.
Familiarity with ITIL & ITSM.
SKILLS:
Strong analytical and problem-solving skills.
Excellent understanding of business process management principles and methodologies.
Experience with automation tools and platforms (e.g., RPA, workflow automation). Project management skills, including planning, execution, and monitoring.
Excellent communication and interpersonal skills.
Ability to collaborate with diverse stakeholders and build consensus.
Strong organizational and time-management skills.
Ability to document processes and create training materials.
MENTAL REQUIREMENTS:
Ability to work independently and as part of a team.
Ability to prioritize work and manage multiple projects simultaneously.
Ability to analyze complex problems and recommend effective solutions.
Abstract and logical reasoning.
Decision-making ability.
Ability to adapt to a changing environment.
PHYSICAL REQUIREMENTS:
Ability to make and receive phone calls.
Hand and eye coordination adequate for data entry.
Ability to operate a city vehicle.
SUPERVISORY RESPONSIBILITY (Direct & Indirect):
May supervise project teams and/or analysts as assigned.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.