CITY OF OVERLAND PARK - POSITION DESCRIPTION

JOB SUMMARY STATEMENT: Works under the direction of the Assistant City Manager. Provides professional staff assistance to the City Manager's office on a wide variety of administrative and professional tasks. Coordinates biannual performance measurement program and internal employee survey. Assists with the City's citizen survey, when applicable. Assists with the Teen Council Program. Investigates and responds to citizen complaints. Conducts research and comprehensive analysis and prepares reports on a range of municipal policies, procedures and services. Performs other projects and duties as assigned.

DUTIES AND RESPONSIBILITIES:

Provides professional staff assistance to the City Manager's office on a wide variety of administrative and professional tasks.

Coordinates biannual performance measurement program and internal employee survey.

Assists the Communications Manager with the citizen survey, when applicable.

Assists with the Teen Council Program as needed.

Becomes familiar with operating and capital budgets, personnel handbook/manuals, city operating procedures and policies, and administrative policies.

Investigates and responds to citizen complaints. Contacts citizens or complainants to comprehend the situation. Contacts appropriate staff members as necessary. Seeks and coordinates corrective action. Distributes information to the management team and council regarding problems and solutions when appropriate. Follows up to assure issues are resolved.

Conducts research, comprehensive analysis and prepares reports on a range of municipal policies, procedures, and services.

Attends meetings, seminars, webinars, and provides summary reports of information and discussion.

Performs other projects and duties as assigned

GENERAL QUALIFICATIONS

EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:

Bachelor's degree in public administration, business, or related fields applicable to working in City management. Enrollment in a Master of Public Administration degree program or graduation from a Master of Public Administration degree program within the last 12 months is preferred.

 EXPERIENCE:

Some working experience in a professional environment is preferred.

SKILLS:

Good listening, strong verbal and written communication, interpersonal and organizational skills.

Ability to work independently.

Strong computer/internet skills.

Strong technical ability to use spreadsheets, word processing and other computer programs (proficient with Microsoft Office Suite and/or Google Suite)..

Public speaking and ability to communicate in a professional manner with the public, elected officials, professional staff, and business/community leaders.

Basic math and accounting skills.

Strong attention to detail.

MENTAL REQUIREMENTS:

Ability to process information quickly.

Ability to interpret policies and procedures.

Ability to interpret legislative documents, such as ordinances and statutes.

Ability to work effectively in a multi-tasking environment.

Ability to exhibit creative thought processes.

Ability to recognize and protect confidential information.

Ability to analyze complex problems and recommend possible solutions.

Ability to speak before the public.

Carry out assignments through oral and written instructions.

PHYSICAL REQUIREMENTS:

Hand and eye coordination adequate to input computer.

Visual stamina and acuity adequate to review data daily and to spend long periods looking at computer screens.

Ability to work in inclement weather.

Ability to make and receive phone calls.

Travel locally and outside of the state.

Ability to sit and be attentive for extended periods of time.

Ability to speak clearly and distinctly.

SUPERVISORY RESPONSIBILITY (Direct & Indirect):

None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.