Learning and Development Specialist
Job No:
660
Band / Level:
GRADES NON-EXEMPT - F
FSLA Status:
Exempt
FT / PT / Seasonal:
Full-Time
Positions for Job 660
Position
Department
Cost Center
Reports To
Learning and Development Specialist
1235
Human Resources
Human Resources 1910
Talent Acquisition and Development Manager
563
Summary
JOB SUMMARY STATEMENT: The Learning and Development Specialist role will focus primarily on: Facilitating training sessions from on-boarding to continued development to refresher training. This position assists with assessment, evaluation, anddevelopment of both existing and new training programs and materials. The role is responsible for the development anddelivery of learning experience across the assigned area of responsibility as well as providing consultation through theassessment, evaluation, and development of both existing and new training programs and materials.
Duties and Responsibilities
DUTIES AND RESPONSIBILITIES:
On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet
customer expectations and enterprise goals.
Develop and deliver standardized system and process training via classroom methods.
Consult with program participants and management to evaluate the impact of training programs. Review quality
and performance records to determine opportunities for review and retraining needs that may be associate
specific.
Respond to specific training requests by HR leadership.
Provide feedback and conduct periodic retraining where quality or performance issues are noted or when system
or process changes require training.
Deliver customized program training via classroom or other methods.
Administer practical exercises to evaluate trainee's comprehension. Ensure training objectives and goals are
related to business objectives or client needs.
Responsible for ensuring all training records are documented and maintained
Researching, authoring, publishing, and maintenance of Process and other related documents in compliance
with established content standards using various authoring tools (KMS, MS Word, Dreamweaver, Flare, etc.).
Provides support on a variety of projects including systemic improvements/enhancements to existing
documentation flow and storage.
Build and deliver content - Facilitator Guides, Participant Workbooks, Worksheets, Job Aids, Exercises,
Coaching Guides, blended learning modules, and e-learning modules to meet Program Specific Procedures,
Compliance, Standard Operating Procedures, knowledge, and adherence.
Learning interactions will focus on competencies such as presentation, negotiation, communication, conflict
resolution, and procedural knowledge.
Play a key role in deploying and supporting strategic initiatives and enhancements from a learning perspective.
Use clear communication and cross-functional process management skills to ensure timely delivery of effective
training programs and sessions that add value in supporting the goals and initiatives of the business.
Support or participate in projects determined in conjunction with business partners, Directors and/or Managers.
Maintain awareness of new developments in training and instructional design and recommend modifications in
our curriculum and practices.
Solves complex problems; takes a new perspective using existing solutions. Represents the organization in
providing solutions to difficult technical issues associated with specific projects.
Develop and maintain expert knowledge of critical tools and learning requirements
Performs other duties as assigned.
This position requires travel between business locations.
This is an in office position.
General Qualifications
EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:
High School Diploma or GED equivalent Certification in facilitation, adult learning, project management experience preferred
Possession of an appropriate valid driver's license.
Must maintain an insurable driving record.
EXPERIENCE:
3-5 years relevant experience or Master's degree; operations or business environment experience
SKILLS:
Ability to motivate employees, provide thought leadership and forward thinking
Demonstrated ability to meet multiple deadlines and manage heavy workload
Strong organizational skills, detail oriented and ability to multitask
Strong prioritization skills, able to handle multiple projects at once
Excellent presentation, facilitation and communication (verbal and written) skills
Proficient knowledge of Microsoft package, particularly on Word, Excel and PowerPoint
Understanding of adult learning principles and techniques
Excellent internal and external customer service skills
Experience with e-learning authoring tools, HTML expert, knowledge management tools preferred
Ability to identify customized strategies and tactics for success in training delivery
Able to problem solve and think analytically
MENTAL REQUIREMENTS:
Ability to read and comprehend city, state, and federal regulations
Ability to prioritize work
Ability to meet deadlines
Ability to recognize and protect confidential information
Ability to train and guide others
Ability to work on several projects at once
Ability to work in a hectic environment with many interruptions
Ability to perform basic math and apply basic accounting principles
Ability to work independently
Ability to learn and understand PC software applications
Alpha and numeric recognition
PHYSICAL REQUIREMENTS:
Exposure to extreme environmental conditions
Exposure to loud noises
Ability to distinguish smells
Ability to identify and distinguish colors
Ability to speak to individuals or groups for an extended period of time
Ability to operate various office equipment such as copier, scanner and personal computers
SUPERVISORY RESPONSIBILITY (Direct & Indirect):
None
The preceding job description has been designed to indicate the general nature and level of work performed byemployees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory ofall duties, responsibilities, and qualifications required of employees assigned to this job.