DUTIES AND RESPONSIBILITIES:
On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet
customer expectations and enterprise goals.
Develop and deliver standardized system and process training via classroom methods.
Consult with program participants and management to evaluate the impact of training programs. Review quality
and performance records to determine opportunities for review and retraining needs that may be associate
specific.
Respond to specific training requests by HR leadership.
Provide feedback and conduct periodic retraining where quality or performance issues are noted or when system
or process changes require training.
Deliver customized program training via classroom or other methods.
Administer practical exercises to evaluate trainee's comprehension. Ensure training objectives and goals are
related to business objectives or client needs.
Responsible for ensuring all training records are documented and maintained
Researching, authoring, publishing, and maintenance of Process and other related documents in compliance
with established content standards using various authoring tools (KMS, MS Word, Dreamweaver, Flare, etc.).
Provides support on a variety of projects including systemic improvements/enhancements to existing
documentation flow and storage.
Build and deliver content - Facilitator Guides, Participant Workbooks, Worksheets, Job Aids, Exercises,
Coaching Guides, blended learning modules, and e-learning modules to meet Program Specific Procedures,
Compliance, Standard Operating Procedures, knowledge, and adherence.
Learning interactions will focus on competencies such as presentation, negotiation, communication, conflict
resolution, and procedural knowledge.
Play a key role in deploying and supporting strategic initiatives and enhancements from a learning perspective.
Use clear communication and cross-functional process management skills to ensure timely delivery of effective
training programs and sessions that add value in supporting the goals and initiatives of the business.
Support or participate in projects determined in conjunction with business partners, Directors and/or Managers.
Maintain awareness of new developments in training and instructional design and recommend modifications in
our curriculum and practices.
Solves complex problems; takes a new perspective using existing solutions. Represents the organization in
providing solutions to difficult technical issues associated with specific projects.
Develop and maintain expert knowledge of critical tools and learning requirements
Performs other duties as assigned.
This position requires travel between business locations.
This is an in office position.