Manager, Police Dispatch


Police Captain (169)


Police Department


Special Services Bureau 2210









JOB SUMMARY STATEMENT: Provides oversight for all 911-emergency and non-emergency dispatch & emergency communications center operations. Develops subordinates to enhance their career potential. Evaluates subordinate supervisor's performance. Functions as a command staff member, providing input, suggestions, and recommendations to improve department operations. Provide recommendations and administer disciplinary actions. Reviews and suggests appropriate changes to agency procedures and rules and regulations. Makes budget and hiring recommendations. Performs the duties of a Dispatch Supervisor as required.


Manager of assigned personnel/subordinate center personnel to ensure goals and objectives of the department are met.

Provides direction and leadership, to include planning, resource allocation, and oversight of multiple projects and processes.

Reviews scheduling assignments to ensure a 24/7 operation is adequately staffed; oversees completion of payroll entries.

Develops subordinates to enhance their career potential and maximize benefits of their employment. Monitors performance and counsels subordinates to ensure compliance with procedures. Provides opportunities to make decisions and discusses consequences of decisions. Identifies strengths and weaknesses. Recommends training.

Reviews, understands, and communicates standard operating procedures and City policies. Monitors police radio, Computer Aided Dispatch system, and other databases and computer systems for center and subordinate performance activity.

Observes and evaluates subordinate supervisors' performance. Prepares and reviews performance evaluation ratings. Acts as reviewer for evaluations completed by subordinate supervisors.

Counsels subordinates when appropriate. Corrects performance deficiencies through counseling and training. Ensures on-the-spot corrections of policy/procedure violations. Conducts full investigations of serious breaches of procedure. Counsels subordinates to ensure against further violations. Recommends and administers discipline or penalties.

Functions as a member of the agency's command staff providing input, suggestions, and recommendations. Attends appropriate staff meetings. Meets with citizen groups as required. Serves on designated task forces. Prepares staff studies. Makes and forwards suggestions.

Reviews and suggests appropriate changes to agency procedures, rules, and regulations while enforcing compliance. Critically analyzes operating procedures on a frequent basis. Suggests appropriate changes to current policies and procedures based upon observation and evaluation.

Makes budget recommendations and participates in, and enforces, operational economy processes. . Research issues and make recommendations. Makes valid budgetary and efficient fiscal change recommendations, to include monitoring of overtime use, training time, etc.

Receives, assigns and/or investigates citizen complaints. Reviews citizen complaint investigations and supplies written responses. Monitors progress of complaints to ensure completion and thoroughness. Discusses cases with investigators.

Effectively addresses citizen inquiries and directs them to available resources when appropriate.

Act as a liaison and manage resources with other city departments, as well as outside agencies.

May be assigned as the primary or alternate Terminal Agency Coordinator (TAC) and/or Local Agency Security Officer (LASO).

May be assigned to the city Emergency Operations Center (EOC) and/or assist with emergency management activities during disasters or citywide emergencies.

May be assigned to assist with the administration of the Computer Aided Dispatch (CAD) system and other technology related programs.

Performs duties and exercises responsibilities described in the Supervisor, Police Dispatch, Job #293.

Liaison for the city's involvement in the county's radio system. Manages the inventory of subscriber radio equipment.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or assigned shift hours) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals. Must be available to respond to the dispatch center for special, emergency, and/or disaster situations.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.




Bachelor's degree required. Bachelor's degree in public administration, personnel management, criminal justice, law enforcement, social sciences or related field is preferred.

NENA Center Manager Certification, APCO Certified Public-Safety Executive Program, or an equivalent training program as determined by department command staff is preferred, but such certification or equivalent training program must be completed within five years of hire date.

Access to the Kansas Criminal Justice Information System (KCJIS) is required, so the following KCJIS requirements apply:

Must be at least 18 years of age.

Must have not been convicted of a felony or serious misdemeanor.

NCIC Full Access Certification is required within six months of hire date.

Possession of an appropriate, valid state-issued Driver's license.

Must maintain an insurable driving record.

Must successfully pass polygraph exam, police background investigation, drug screen, and psychological exam prior to employment.


Eight years of experience in an emergency communications center, call center, or customer service related field.

Extensive (5+ years) of progressively responsible managerial, supervisory, or administration experience.

Supervisory experience in a public safety emergency communications center is preferred.


Ability to communicate effectively in the English language, both in writing and orally.

Ability to perform basic mathematical calculations.

Ability to operate 2-way radio and make and receive phone calls.


Ability to work with limited supervision.

Ability to apply broad and general ideas or principals effectively to a particular problem.

Ability to identify most appropriate general concepts or rules which apply to situations or which explain how a given series of items are related to each other.

Ability to follow rules or procedures while performing job duties.

Ability to identify the similarities and/or differences in information gathered from different sources.

Ability to use judgment prior to initiating actions.

Ability to read and comprehend a wide variety of written material.

Ability to retain and various types of information.

Ability to analyze a situation, identify the important elements and make logical decisions without undue delay.

Ability to understand and apply departmental orders, rules and regulations to a situation.

Ability to perform many functions simultaneously.

Ability to work without immediate supervision.

Ability to relate to other individuals of various ages, backgrounds and circumstances.

Ability to control anger and maintain professional demeanor.

Ability to train and guide others.

Ability to fairly apply administrative and standard operating procedures to disciplinary actions.


Hand and eye coordination adequate to input computer.

Visual stamina and visual acuity to spend long periods viewing alphanumeric data displayed on computer screens.

Ability to make and receive phone calls.

Ability to hear clearly over the phone and two-way radio using a headset.

Ability to speak clearly and distinctly over the phone and two-way radio.

Ability to lift 10 pounds and transport 15 feet.

Eye Strain from PC screen.

Ability to sit and be attentive for extended periods of time.

Ability to adjust to high noise levels from phone usage, two-way radio traffic, printers, and alarms.

Ability to operate computer terminals, radio equipment, video equipment, and recording devices.

Mobility to visit all computer terminal sites within the communications room.



Supervisor, Police Dispatch.


Police Dispatcher

Police Dispatcher, Senior

Various personnel within the Police Department

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.