Manager, Technical Operations


Deputy CIO, Information Technology (511)


Information Technology


Information Technology 1230









JOB SUMMARY STATEMENT: Assists the Deputy Chief Information Officer in planning and directing activities of Information Technology's Technical Operations Teams including Network Architecture, Security Network Architecture, Public Safety, Technical Support and Physical Infrastructure. Supervises and monitors IT staff performing activities in computer hardware and software support, support of datacenter appliances, storage and server environments, networking, cloud computing environments, physical infrastructure and cyber security environments and policies. Responds to needs of staff in areas of training, technical help, and other professional needs. Evaluates the short and long-range information technology needs of the City. Keeps abreast of new technologies. Works with technical operations teams to administer systems, assist in troubleshooting and resolve issues as needed.


Assists the Deputy Chief Information Officer in planning, scheduling, prioritizing and controlling work of Technical Operations Teams. Schedules and assigns projects to IT staff. Monitors and reports progress of projects. Assists IT staff with work assignments as needed. Prepares time estimates of proposed projects.

Manages/supervises and assists as needed in the administration, installation, upgrade, replacement and maintenance of the City's virtual and physical technology-based hardware and services including but not limited to: workstations, datacenter storage, cloud computing and server environments, enterprise-wide appliances and services, physical and cyber security and physical connectivity infrastructure.

Works with end-users to resolve computer and network problems. Answers inquiries over the telephone or in person. Analyzes and corrects problems. Contacts outside vendors regarding hardware and software problems as needed.

Assists in the development of incident response and disaster recovery procedures.

Supervises activities related to the IT Help Desk services and procedures. Responsible for recognizing, identifying, isolating and resolving problems with information systems products and services.

Assists other IT staff with technical support as needed.

Performs support functions to IT staff and end-users regarding hardware and software such as assisting with installations, troubleshooting problems, making recommendations, developing procedures, assisting with acquisitions, etc.

Assists with evaluation and projection of City's long-range information technology needs. Analyzes information technology hardware, software, operational and personnel needs and makes recommendations to Deputy Chief Information Officer.

Analyzes current administrative and office procedures and recommends revisions, deletions and/or additions.

Assists with establishing and maintaining information technology standards and procedures. Makes recommendations for improving staff and operational efficiency.

Keeps abreast of current developments in information technology.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.



Bachelor's degree in information technology, computer science, business, or a related field of study; or an equivalent combination of formal education and work experience.

Access to the Kansas Criminal Justice Information System (KCJIS) may be required, so the following KCJIS requirements apply: must be at least 18 years of age; must not have been convicted of a felony; must not have been convicted of a serious misdemeanor; and must not have an arrest history the nature and severity of which warrant disqualification.


Six years of increasingly responsible information technology experience in the areas of datacenter or network administration, workstation support, physical or cyber security, physical infrastructure, or an equivalent level of experience.

Supervisory experience preferred.

Cloud Computing experience preferred.


Excellent oral and written communications skills.

Good listening skills.

PC hardware and software skills.

Analytical skills.

Organizational skills.

Management skills.

Tact and diplomacy.


Ability to analyze complex problems and recommend possible solutions.

Decision making ability.

Diplomacy and judgement.

Alpha and numeric recognition.

Abstract and logical reasoning.

Ability to train and guide others.

Ability to adapt to a changing environment.

Understanding of computer hardware and software.

Understanding of telecommunications systems .


Ability to make and receive phone calls.

Hand and eye coordination adequate for computer input.

Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at computer screen.

Ability to sit and be attentive for extended periods of time.

Ability to visit all City sites where IT equipment is installed.

Ability to speak to individuals and carry on conversations.


Direct - Various professional, technical, and administrative positions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.