Supervisor, Neighborhood Services


Manager, Strategic Planning (164)


Planning & Development Services


Strategic Planning 6200









JOB SUMMARY STATEMENT: Supervises and directs the Neighborhood Services Section with responsibility for the Neighborhood Conservation Program; grants/assistance programs (including the Community Development Block Grant program), and environmental programs (includes recycling events, annual streamway cleanup, and bulky-item pickup). Provides professional assistance to the Manager of Community Services as needed, including policy and procedure development and other special projects and studies as directed. May serve as acting Manager, Community Services in his/her absence, and other duties as assigned.


Supervises and directs the Neighborhood Services Section. Develops new and/or modifies existing policies and procedures as directed by the Manager, Community Services. Reviews current practices, recommends, and/ or modifies existing policies and procedures for efficiency, effectiveness, and ensures compliance with related laws and ordinances. Communicates policies and changes to staff, elected officials, other agencies, and the public.

Furthers department objective to build and develop relationships for positive, inclusive civic engagement. Cultivates awareness of issues that affect current quality of life in the community. Assists to identify emerging needs and resources to respond. Works to coordinate such activity with staff within the department and with other city departments, including City Manager, Law, Police, Parks Services, Public Works and Finance. Interacts extensively with residents, neighborhood leaders, community organizations and members of the Governing Body.

Supervises and/or participates in preparation of various reports, statistical information, and special projects. Communicates operating policy and guidelines to staff. Establishes time frame for project completion. Presents findings in writing or orally to requesting parties. Oversees preparation of plans and administers budgets for grants/assistance programs including the Community Development Block Grant (CDBG) Program. Develops and implements short and long-term goals and objectives. Keeps abreast of changing laws and practices. Coordinates and manages the purchase of materials, equipment and supplies.

Supervises Grants Programs, , CDBG and Neighborhood Conservation Programs. Plans, audits, and reviews program activities, which includes providing support to the CDBG Citizen Advisory Committee and Neighborhood Conservation Program's Executive Committee.

Supervises the environmental programs including recycling events, annual streamway cleanup and bulky-item pickup and other programs dealing with the education of the public on environmental matters. Includes providing support to the city's Environmental Advisory Council and advising on the city's drop-off recycling center initiatives and programs.

Performs special projects and studies as directed.

May serve as Acting Manager, Community Services in his/her absence.

Participates in emergency management operations for the City, as requested. Carries out and/or performs other duties as assigned.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with which interaction is required to accomplish work and employer goals.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.



Bachelor's degree in planning, community development, management, environmental science, or related field, or an equivalent combination of education and work experience


Five years job-related experience, including two years supervisory experience.


Analytical and problem-solving skills

Attention to detail

Basic math and accounting skills

Budget-related skills

Computer software skills such as desktop publishing, presentation, and word-processing

Facilitation skills

Leadership skills

Supervisory and personnel relations skills

Excellent oral and written communication skills

Good listening skills

Working knowledge of public sector administration

Time management skills

Group presentation skills

Project management skills

Mediation and negotiation skills


Ability to read and comprehend city, state and federal rules and regulations

Ability to design research methodologies

Diplomacy and judgement

Alpha and numeric recognition

Logical reasoning

Ability to meet deadlines

Ability to train and guide others

Ability to recognize and protect confidential information

Ability to prioritize multiple tasks

Ability to carry out assignments through written and oral instructions

Ability to work in hectic environment with many interruptions

Alpha and numeric recognition

Ability to learn and understand PC software applications

Ability to work independently and as part of a team


Hand and eye coordination adequate to input computer

Visual stamina and acuity adequate to review alpha/numeric data

Ability to make and receive phone calls

Ability to travel locally and meet with various neighborhood groups

Ability to speak before large groups of people

Ability to sit and be attentive for long periods of time



Neighborhood Programs Coordinator

Grant Program Coordinator

Environmental Programs Coordinator

Administrative Clerk (Part Time)

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.