Supervisor, Visitor Services and Events
Job No:
688
Band / Level:
GRADES EXEMPT - D
FSLA Status:
Exempt
FT / PT / Seasonal:
Full-Time
Positions for Job 688
Position
Department
Cost Center
Reports To
Supervisor, Visitor Services and Events
1279
Parks and Recreation Services
Farmstead 5310
Manager, Deanna Rose Children's Farmstead
609
Summary
The Visitor Services & Events Supervisor will serve within the management team at the Deanna Rose Children's Farmstead. This position will supervise events and manage front-of-house operations for the Farmstead, including guest services, ticketing, memberships, rentals, and birthday parties. Directly supervises personnel responsible for visitor services and event operations, including the hiring, retention and training of staff. The Supervisor develops, plans, coordinates, promotes, and administers City-sponsored Farmstead special events, as well as those in partnership with the Friends of the Farmstead (FOF).
Duties and Responsibilities
Supervises Farmstead entrance to include guest services, ticketing, memberships, and front of house operations. Recruits and develops part-time and full-time employees to ensure effective operations in these areas.
Coordinates with Farmstead personnel to plan, promote and administer City-sponsored Farmstead special events. Coordinates with Friends of the Farmstead and Arts and Recreation Foundation of Overland Park (ARFOP) in regards to sponsorship, fundraising, and member programs. Represents the City at FOF fundraising committee meetings and events.
In coordination with the ARFOP Communications team and the City of Overland Park Communications team, plans, develops and coordinates all marketing plans for events and activities at the Farmstead. Reviews, updates, designs, and writes information publicizing and marketing events and activities on the City's website.
Provides direct support to the Friends of the Farmstead by creating and maintaining budgets, assisting in identifying, writing and submitting grants, and preparing annual reports for FOF.
Manages group reservations for various events, including birthday parties, corporate gatherings, and school trips.
Performs other duties as assigned.
The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with which interaction is required to accomplish work and employer goals.
The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
General Qualifications
EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:
  • Bachelor's degree in Event Management, Parks and Recreation or Public Administration or an equivalent combination of education and experience.
  • Possession of appropriate and valid driver's license.
  • Must maintain an insurable driving record.
EXPERIENCE:
  • Three years' experience in event management, parks and recreation or related fields.
  • Supervisory experience preferred.
SKILLS:
  • Analytical skills.
  • Attention to detail.
  • Basic math skills.
  • Good organizational and time management skills.
  • Good oral and written communication skills.
  • Good listening skills.
  • Ability to give presentations to adults as well as children.
  • Ability to design quality brochures, signs and other promotional materials.
  • Effective public relations skills.
  • Ability to relate to teachers and other organizations.
  • Mechanical aptitude.
  • Tact and diplomacy.
  • Working knowledge of windows-based PC software applications such as desktop publishing, presentation, spreadsheets and word-processing.
MENTAL REQUIREMENTS:
  • Ability to meet deadlines.
  • Ability to train and guide others.
  • Ability to carry out assignments through oral and written instructions.
  • Ability to work independently.
  • Ability to work in a hectic environment with many interruptions.
  • Creative design and written communications.
  • Ability to work on several projects at one time.
  • Good memory skills.
  • Ability to learn and comprehend PC software applications.
  • Alpha and numeric recognition.
  • Ability to learn new materials and systems.
  • Ability to prioritize work.
PHYSICAL REQUIREMENTS:
  • Ability to work in extreme environmental conditions.
  • Excessive standing and/or walking.
  • Ability to reach, stand, bend, stoop and climb.
  • Ability to identify and distinguish colors.
  • Ability to make and receive phone calls.
  • Ability to speak to an individual or a group for an extended period of time.
  • Ability to operate office equipment such as copy machine, fax machine, and personal computer.
  • Ability to operate city cars, trucks and golf carts.
SUPERVISORY RESPONSIBILITY (Direct & Indirect):
  • Direct: Assistant Events Supervisor, Part-time, temporary and volunteer personnel.
  • Indirect: None
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.